Frequently Asked Questions
Everything you need to know about shopping with Bandou
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive your prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to follow your package's journey in real-time.
Do you offer international shipping?
Yes, Bandou ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your products covered by a warranty?
All Bandou products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship to ensure your complete satisfaction.