Returns & Exchanges
At Bandou, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. Whether you need a different size or a full refund, our team is dedicated to ensuring a seamless experience from start to finish.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.
Ship the Item
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing